RMA Helpdesk Analyst, Trade Facilitation Analyst

    Mesiniaga Berhad

    Mesiniaga Berhad

    Mesiniaga Berhad is Hiring!

    Mesiniaga was incorporated on 17 December 1981 and was listed on Bursa Securities (Main Market) on 17 November 1999.  We aspire to be the Malaysian IT Partner of choice by Helping Our Customers Succeed through value-driven solutions. Staff strengths of more than 1200 employees with 28 nationwide service locations.

    Positions:

    RMA Helpdesk Analyst

    Job Responsibilities:

    • Manage task given within the operation hours specified.
    • Manage all incoming calls, web or e-mail requests on returns.
    • Address and monitor any issues reported.
    • Follow up pending requests or receipt until closure.
    • Route calls, emails or requests to relevant parties should there be any need for follow-up action by them.
    • Collate orders in statistical report, update data and maintenance.
    • Managing reports related to the customer.

    Job Requirements:

    • Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
    • Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.
    • Good phone & email communication & interpersonal skills.
    • Good English with the ability to speak & read Mandarin.
    • Must be able to handle high volume request timely and resolve shipment/ returns issues.
    • Good Analytical skills and understanding of complex business processes will be an advantage.
    • Fresh graduate is welcome to apply.

    Operational Hours:

    • Monday to Friday from 8:00 am to 5:30 pm

     

    Trade Facilitation Analyst

    Job Responsibilities:

    Managing specified trade-related KTBR tasks which include but not limited to:-

    1. BIS compliance (includes HK rule)
    2. MY STA export compliance
    3. Product regulatory
    4. Pricing assignment
    • Inbox management as well as housekeeping.
    • Preparation of reports for both internal & external use as needed.

    Job Requirements:

    • Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree, Post Graduate Diploma, Professional Degree in Business, or any related field.
    • Intermediate knowledge and skills in using MS Office, Excel, Access & PowerPoint will be an added advantage.
    • Good phone & email communication & interpersonal skills.
    • Good English with the ability to speak & read Mandarin.
    • Must be able to handle high volume request timely.
    • Good Analytical skills and understanding of complex business processes will be an advantage.
    • Fresh graduate is welcome to apply.

    Operational Hours:

    • Monday to Friday from 8:00 am to 5:30 pm
    • Saturday from 9:00 am to 1.00 pm & excluding State/Public Holidays.

     

     

    *Interested candidates can send your updated resume to Mr. Thomas Kok at ThomasKok@mesiniaga.com.my or call/WhatsApp 016-4818769 for more info.

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