Website Teleperformance Malaysia
Teleperformance Malaysia is Hiring!
Teleperformance is the global leader in outstanding customer experience. We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence. With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us. We are moved by passion. It defines us. It motivates us. It moves us forward. And it is part of everything we do.
Customer Service Advisor
Job Responsibilities:
- Provide customer’s support through voice & non-voice channels
- Response to customers’ inquiries and questions based on knowledge acquired
- Handle upset customers’ inquiries positively and professionally
- Demonstrates effective writing skills
- Response effectively in moderate stressful situations
- Meet all key performance indicators set by the company and client
- Adhered to any given work schedules including graveyard shift and even public holidays
- Response to escalated and unresolved calls from less experience advisors
- Participate in additional training courses as and when required
- Perform all other related duties that may be assigned from time to time
- Provide effective team support to the superior and team members
- Adhered to Company’s rules and regulations throughout the employment service
Job Qualifications:
- SPM/Diploma/Degree in any discipline
- 2 years’ customer service experience
- Fresh graduates are welcome to apply
- Fast learner, independent and willing to learning
- Minimum bi-lingual literacy & proficiency, tri-lingual and above is preferred (Mandarin/Tamil/Cantonese/Hindi/Hokkien/Bahasa Malaysia/English/ & etc.) Any combinations of languages.
- Passion in helping the team members to reach the higher goal
- Proven good CSAT (Customer’s Satisfaction) or KSAT (Client’s Satisfaction) past records
- Passion in helping client and their customers during escalation
- Must complete all required client’s core and continual education training modules
*Interested candidates can submit their updated resume to my.career@teleperformance.com or contact 04-613 5900/5800 for more info.
*Candidates with disability also fine to join us if they able to perform the mentioned tasks.
