Website IP Softcom (M) Sdn. Bhd
IP Softcom (M) Sdn. Bhd. is Hiring!!
IP Softcom, an established Microsoft replicator, ISO 9001 and ISO 14001 – certified company in the leading one-stop fully integrated supplier of software contract manufacturing printing in the region. Join us now!
Customer Service Executive
Job Requirements:
- Candidate must possess at least Bachelor’s/Post Graduate Diploma/Professional Degree in Marketing or equivalent.
- At least 2 – 4 Year(s) of working experience in the related field is required for this position.
- Required Skills and have experience in managing CSE.
- Familiarity with Navision System Software will be added advantage.
- Responsible for daily operation and can work under pressure.
- Computer literate and able to work independently.
Job Descriptions:
- Able to maintain and grow the existing customer revenue.
- Able to build and foster good relationship with customer.
- Able to help company develop new business through existing customers.
- Able to ensure customer satisfaction through good service.
- Have good negotiation skill, self-starter, pro-active, positive attitude with good communication skills.
- Work closely and good follow up with various internal support team/departments.
- To process customer sales and service enquiries received by phone and emails.
- To prepare quotations and samples to customer as and when needed.
- To maintaining sales statistics and records of field sales performance.
- Able to handle customer complaints in a professional way.
- Develop a harmonious relationship between the company and customers so as the achieve the company’s goals and objectives.
- Assist to business manager in managing sales and business development activities.
- Provide an up-to-date and accurate feedback on customers requirements and sales forecast.
- Preparation of various reports to customer and management.
- Any other job assignments required by the immediate superior from time to time.
- Preferably with experiences in handling multinational company specialized in customer service or equivalent.
HOW TO APPLY: Interested candidates who meet the above criteria are invited to submit their application with detailed updated resume together with your current & expected salary. Candidates are also required to attach a recent passport-sized photograph along. Kindly submit your resume to Ms. Roslina at roslina@ipsoftcom.com.
