Motorola Solutions Malaysia Sdn Bhd
Motorola Solutions Malaysia Sdn Bhd is Hiring!!
For more than 80 years, Motorola has helped the world be its best. From introducing one of the first commercially successful car radios that delivered vital news right to us no matter how far from home, to developing the equipment that transmitted the first words from the moon, to leading the public safety revolution with the world’s first ever handheld laser scanner, Motorola’s employees have a history of exploding possibility across the planet, innovating smarter, more flexible and more insightful ideas. Our employees enable industries worldwide to thrive, achieve and do their best work. They create indispensable, indestructible tools to help more people in more businesses in more places to be their best. They do it to better serve the government, health, public safety and other businesses for which we’ve created clear and confident communications solutions for more than 80 years. The work they do is meaningful, impactful and ongoing. And we need driven, motivated visionaries like you to join them!
Internship for Computer Science Students (Troubleshooting)
Job Descriptions:
- To be part of Motorola APAC Centralized Support Organization to resolve and root cause customer’s technical issue through email, phone, remote access or on-site.
- Apply strong communication, analytical and organizational skills to ensure that customer’s incidents and requests are resolved in a timely manner.
- Troubleshoot, root cause and resolve issues related to Servers ( hardware, virtualization and software), IT Networking and Wireless Radio Equipment.
- To manage customer situations effectively and setting customer expectation appropriately.
- Collaborate and engage with various global technical organizations when determining optimal customer solutions.
- Write and update knowledge base articles to be shared globally.
- May participate on special projects and teams for continuous improvement or transition.
Job Requirements:
- The intern candidate must be registered in a Bachelor’s or Master’s degree program in Information Technology (IT) field of Information Systems Engineering, Computer Science, Computer Engineering, electrical or telecommunication field.
- Strong skills in systematic troubleshooting and problem analysis, with understanding of customer impact.
- Resourceful self-starter able to manage priorities and tasks effectively and independently.
- Fluent communication in English (written and verbal) is required.
*Interested candidates may apply through this link:
https://www.jobstreet.com.my/en/companies/609895-motorola-solutions-malaysia/jobs
