Motorola Solutions Malaysia Sdn Bhd
Motorola Solutions Malaysia Sdn Bhd is Hiring!!
For more than 80 years, Motorola has helped the world be its best. From introducing one of the first commercially successful car radios that delivered vital news right to us no matter how far from home, to developing the equipment that transmitted the first words from the moon, to leading the public safety revolution with the world’s first ever handheld laser scanner, Motorola’s employees have a history of exploding possibility across the planet, innovating smarter, more flexible and more insightful ideas. Our employees enable industries worldwide to thrive, achieve and do their best work. They create indispensable, indestructible tools to help more people in more businesses in more places to be their best. They do it to better serve the government, health, public safety and other businesses for which we’ve created clear and confident communications solutions for more than 80 years. The work they do is meaningful, impactful and ongoing. And we need driven, motivated visionaries like you to join them!
Systems Engineer II
Job Descriptions:
- Provide Level 2 & 3 Technical Support through email, phone, remote access or on-site, based on the ITIL framework.
- Research and develop fixes for common problems (Problem Management).
- Apply strong communication, analytical and organizational skills to ensure that incidents and requests are resolved in a timely manner.
- Working to align with our Customer Issue Resolution process to meet organizational metrics and goals.
- Maintain proper governance, documentation and reporting for all support cases, inclusive of information on characterization, restoration and resolution
- Troubleshoot, root cause and resolve all MSI supported products (Radio communication systems)
- Escalate urgent cases requiring more advanced knowledge to appropriate internal resources.
- Collaborate and engage with various global technical organizations when determining optimal customer solutions.
- Contribute, review and approve knowledge base articles.
- Participate in special projects and teams for continuous improvement or transition.
- Drive technical discussion on cases, projects and proof-of-concepts (POC) with customers.
- Design and deliver technical training for the team with the goal to develop and improve existing skills.
- To comply with ISO27001 Information Security Policy
Job Requirements:
- Candidate must have a Bachelor’s degree or Masters in Information Technology (IT) field of Information Systems Engineering, Computer Science, Computer Engineering, Electrical Engineering or Telecommunication Engineering.
- Strong skills in systematic troubleshooting and problem analysis, with an understanding of customer impact.
- Min 3-5 years equivalent experience in setup, install and configure IT Infrastructure
- Preference to have 2-3 years equivalent experience working with Land Mobile Radio communications system infrastructure and radio configuration.
- Preference to have 2-3 years equivalent experience in providing technical support remotely for end customers.
- Resourceful self-starter able to manage priorities and tasks effectively and independently
- Fluent communication in English (written and verbal) is required. Proficiency in other East Asian languages is advantageous.
- Able to work well under stress and pressure from customer’s demand.
- Able to manage customer situations effectively and setting customer expectation appropriately
*Interested candidates may apply through this link:
https://www.jobstreet.com.my/en/companies/609895-motorola-solutions-malaysia/jobs
